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PORTFOLIO: INFONOX

At Infonox, I worked on financial, self-service kiosk, casino (gaming) and retail products.

CINGULAR WIRELESS - BILL PAY KIOSK

SELF-SERVICE BILL PAY KIOSK
INFONOX (2004-2005)
• Problem: In 2004, Cingular Wireless (Now AT&T) needed to increase rate of penetration, increase revenue intensity, reduce churn, and improve upon the overall customer experience by providing convenient services for their customers, this was 'IN STORE' and was way before Smartphones.
• The Solution: Cingular issued an RFP to evaluate potential partners in delivering a cost-effective automated self service kiosk solution that met or exceeded Cingular’s requirements. Infonox was chosen as a pilot partner, and I was the UI/UX design in charge of the project.
• Process: I worked with the BA's and VP level product partners from CINGULAR and our own org, to hash out requirements and present viable designs for the on-screen flows and the user experience. (Below) are some of the screen flows and flow charts I worked on, a copy deck example and a picture of the Kiosk implementation, I also managed the offshore GUI team that made the UI deliverables. I worked with Dev at the time to test the flows (Flash POC and Prototypes).
• Success: The Cingular BP kiosk launched in 2005 and was quite successful in its brick and mortar stores, freeing up store associates to spend more time aiding new customers signups and phone sales and letting the Bill pay kiosk attend to customers who just came in to 'pay their bill'.

ACM (AUTOMATED CASHIER MACHINE) FOR CASINO FLOORS

CASINO CASH ACCESS AND MULTIFUNCTION KIOSK
INFONOX (2001-2008)
• The Product: Global Cash Access (Now Everi) dominated the casino floor for decades in all aspects related to cash access and moving money in the highly regulated gaming industry. The ACM Machine (AUTOMATED CASHIER) was an existing product created solely for the gaming floor and integrated with the casino cage software, which I also worked on. The user was able to break bills, get cash advances, cash checks, enroll in various programs and even use it as an ATM machine.
• Process: I worked as a UI/UX lead for this product. I would work with developers and BAs, including with my offshore UI/UX team to maintain and deliver new interactive media and user services on this platform. Prototyped it in Flash.
• Chances are, if you've been to Las Vegas or any Casino in the USA and used the gaming floor ATM machines, you've used this product.
• Success: The ACM has been in service for over two decades and has processed Billions of dollars in transactions and Fee revenue, Millions of interactions with casino patrons across the USA and select global markets, with thousands of touch points across the gaming industry. It is still live at every casino in the US (and some overseas), but now has a very contemporary look.
  I feel fortunate to have been a creative part of this product line.

VERIZON WIRELESS - MULTI-FUNCTION SELF-SERVICE SOLUTION

IN-STORE MULTI-SERVICE KIOSK
INFONOX (2005-2006)
• After the success of the Cingular/AT&T BillPay kiosk launch, we got a contract to build a Verizon version of the same product.
• Problem: Verizon Wireless needed a Bill Payment kiosk in its stores and also needed a knowledge transfer and training on how their developers could use our technology to build their own solution going forward with multiple features, not just BillPay.
• The Solution: Infonox built the BillPay solution using a cookie cutter approachto deliver in record time.
• Process: I was the design lead for the project. I worked on whiteboarding flows for Verizons kiosk screen flow, (see below) and worked with content, product, development to deliver assets. Managed my offshore UI/UX team in the delivery of marketing and tech UX assets.
• Some of the screen flows and screen mockups I worked on (Below). I prototyped it in Flash.
• Success: The product was launched within the next two quarters (record time) with hardware partner integration. We even facilitated a week long training for Verizon dev and production teams on how to use the product and the code behind it.