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PORTFOLIO: TOTAL SYSTEMS SERVICES (TSYS)

At TSYS, I worked on self-service products used across the retail, banking and merchant industries.

The Transending E2E Enterprise Merchant solution

ENTERPRISE LEVEL MERCHANT PORTFOLIO LIFECYCLE MANAGEMENT
TSYS and Infonox (2002-2012)
• To say that this project was a monstrous undertaking, would be a gross understatement.
  I first started working on Transending in 2002 when I started at Infonox, till I left TSYS in 2013.
• Transending was a COMPLETE Enterprise level, End-to-End Merchant transaction lifecycle solution.
  It was comprised of 3 modules (With a total of about 80-100 individual pages).
• An Agent Center for agents to acquire merchants and manage their sales (see below).
• A Merchant Center for merchants to apply for an account and manage their transactions (see below).
• A Back Office for underwriters to process applications and do other backoffice tasks (see below).
• I was the design lead for this product for 11 years (about 25% allocation), constantly, maintaining and updating elements of all three systems. Leading my UI/UX team to deliver UX assets and marketing materials. (See slides from my presentation below)
• Since Global payments has acquired TSYS in 2019, the E2E solution has been broken into smaller digestible monetizable components. Transending no longer exists as the behemoth it was.

GIFT CARD KIOSK

SELF SERVICE FOR RETAIL STORES
TSYS (2009)
• Problem: TSYS needed to push out a retail kiosk solution, there wasn't currently a gift card self-service kiosk in market.
• The Solution: Infonox helped build the retail kiosk solution using a cookie cutter approach to deliver in record time. TSYS could now start cross selling these kiosks to their merchants for in-store use.
• Process: I was the design lead for the project. I put together visio flows for the kiosk screen flow, and worked with product, dev to deliver assets. Managed my offshore UI/UX team in the delivery of an interactive prototype and UX assets.
• Some of the screen flows and screen mockups I worked on (Below). Prototyped it in Flash initially .
• Success: The product was demoed at the 2009 ETA Retail show in Las Vegas with a lot of interest and this was followed by a year of on-site demoes for various companies and proposals.

ACTIVE KIOSK SUITE - HOTELS

SELF-SERVICE RESORT/HOTEL KIOSK
INFONOX/TSYS (2008)
• The problem: The time to plan, gather requirements, build and deploy self-service solutions took nearly 6-9 months
• The solution: PRE-BUILD a suite of self-service kiosk products tailored to different industries, so that the time to deploy could be as soon as 3 months, if the buyer settles on the existing product features and just wanted to re-brand and modify/customize components of the solution. These would be for industries like: Self Service ATM, Quick Service Restaurant, Hotel/Resort, Tickets for Cinema/Theater, Check cashing, Billpay, Money Transfers.
• Process: So, I was the design lead on what was called an "Active suite" of Self Service Kiosk products. This would be a set of ready to go Self-Service kiosks that were designed and built with specific features that could be customized for the buyer.
• One of the first few was the Hotel/Resort Active kiosk (see below).
• Seeing that this was primarily an engineering project at the time, I set out by defining what the requirements were in close collaboration with the VP of Product. Multiple iterations of the requirements lead to a set of Visio flows (see below). I then worked with my UI team in India to create the screens and flow and prototyped it in Flash.
• Around 2007, negotiations began for what would be the acquisition of Infonox by a larger company TSYS (Now Global Payments) and this work slowed down. It would pick up again in 2008 when my new role at TSYS was in full swing.